Call Us Today
Call Us Today
Cotswolds Removals respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, request a quotation, contact us or use our services.
This policy is intended to explain our practices in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Cotswolds Removals provides professional removal, packing, transport and related services to homes and businesses across the Cotswolds and throughout the UK.
Website: cotswoldsremovals.co.uk
Telephone: 01386 366 100
Email: Enquiries@Cotswoldsremovals.Co.Uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
The personal information we collect depends on how you interact with us and which services you use.
This may include:
Your name
Email address
Telephone number
Current or collection address
Destination or delivery address
Preferred moving date
Information about your property or move
Details of the services you require
Information you provide within enquiry or quotation forms
Correspondence between you and Cotswolds Removals
Technical information relating to your use of our website, such as IP address, browser, device and website usage information
Please only provide information that is reasonably necessary for us to respond to your enquiry or provide the requested service.
We may collect personal information when you:
Request a quotation through our website
Complete a contact or enquiry form
Contact us by telephone or email
Book or use one of our services
Communicate with us about an existing or prospective move
Browse or interact with our website
Accept analytics cookies or similar technologies where consent is required
Some technical information may also be collected automatically when you use our website.
We may use your personal information to:
Respond to enquiries
Prepare and provide quotations
Arrange and manage removal services
Arrange packing, transport or related services
Coordinate storage arrangements where requested
Communicate with you before, during and after a booking
Process and administer your booking
Maintain appropriate business and financial records
Improve our website and customer experience
Understand how visitors use our website
Protect our website against spam, fraud and abuse
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims where necessary
We do not sell your personal information.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to provide a quotation, take steps at your request before entering into a contract, or provide services you have booked.
Legitimate interests – where processing is reasonably necessary for operating and improving our business, communicating with customers, maintaining security or protecting our legal interests, provided those interests are not overridden by your rights.
Legal obligation – where we need to retain or process information to comply with applicable laws, accounting requirements or other legal obligations.
Consent – where we specifically ask for your permission, including for certain cookies or analytics technologies where consent is legally required.
Where processing is based on consent, you may withdraw that consent at any time.
When you request a quotation or contact us through the website, we may collect information such as your name, telephone number, email address, moving-from address, moving-to address, proposed moving date and information about your move.
We use this information to assess your requirements, prepare a quotation, respond to your enquiry and, where applicable, arrange your removal or related service.
Submitting an enquiry does not require you to proceed with a booking.
Our website uses Google Analytics to help us understand how visitors use the website.
Google Analytics may collect information such as:
Pages visited
Approximate location
Device and browser information
How visitors arrived at the website
Interactions with pages
Time spent on the website
Where required by law, Google Analytics will only be activated after you have provided the appropriate cookie consent.
Information collected through Google Analytics is handled in accordance with Google’s applicable privacy terms and policies.
You can manage your cookie preferences through the cookie controls provided on our website.
We use Google reCAPTCHA to help protect website forms from spam, automated submissions and abuse.
When reCAPTCHA is used, certain technical information may be processed by Google to determine whether an interaction is likely to have been made by a person or an automated system.
The use of Google reCAPTCHA is subject to Google’s applicable privacy policy and terms.
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly and securely. Other cookies, including analytics cookies, may help us understand how visitors use our website.
Where required, non-essential cookies will not be placed until you have provided consent.
You can accept, reject or manage non-essential cookies through the cookie consent controls available on our website.
For further information about the cookies used on this website, please see our Cookie Policy.
Cotswolds Removals may arrange storage through trusted third-party storage providers rather than operating all storage facilities directly.
Where storage is requested, it may be necessary to share limited information with the relevant storage provider to arrange or administer the service.
We will only share information that is reasonably necessary for the relevant purpose.
Third-party storage providers may process personal information under their own privacy policies where they act independently in providing their services.
We may use trusted third parties to support the operation of our business and website.
These may include providers of:
Website hosting
Email and communications
Website security
Analytics
Spam protection
IT and technical support
Professional services
Storage or other services required to fulfil a customer’s request
Where a third party processes personal information on our behalf, we take appropriate steps to ensure that information is handled in accordance with applicable data protection requirements.
We may also disclose personal information where required by law or where reasonably necessary to protect our legal rights.
Some technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that relevant safeguards required under UK data protection law are in place.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, complying with legal obligations and resolving disputes.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no website or electronic transmission can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law may give you rights including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict the processing of your information
Object to certain processing
Request transfer of certain information to you or another organisation
Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us at Enquiries@Cotswoldsremovals.Co.Uk.
We may need to verify your identity before completing certain requests.
If you have concerns about how we handle your personal information, please contact us first so that we can investigate the matter.
You also have the right to raise a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about your data protection rights and how to make a complaint is available from the ICO.
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Our services and website are not directed specifically at children, and we do not knowingly seek to collect personal information directly from children through our website.
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page with the date it was last updated.
If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Cotswolds Removals
Email: Enquiries@Cotswoldsremovals.Co.Uk
Telephone: 01386 366 100
Website: cotswoldsremovals.co.uk